Our Story · Accreditations · Jurisdictional Approvals · Leadership Team. Our casino complaints service is available free for our players. . All gambling businesses licensed by the Gambling Commission must appoint an alternate dispute resolution body (ADR) if customers gamble directly with them. eCogra | Experts in the testing and certification of online gambling systems. Magical spin casino finding a good real money poker site in Europe or Latin America is almost a catch22, checks or payment by phone. But even if you can only. We do our best to mediate between players and online casinos. About Us.